Hi,
We configured the mobile app “SAP Customer Financial Factsheet”. We have checked all the values retrieve from backend, and we found something we like to know:
First, we found out you can set up a client photo on the financial sheet, but on our tests we saw that photo is kept on the financial sheet only local on the iPad where the assignment was made. If I check the same customer financial sheet on another iPad, the photo assigned to that customer sheet is not available. Our question is: Could this photo's assignment might be available for all the devices once I set this up on a financial factsheet from one device, or this photo can be retrieve from the master data of the client??? What is the configuration that must be done???
The second question is about the invoices on PDF format. We can check out the invoices on the mobile application, but when we push the PDF button (upper right corner), nothing happens and the invoice on PDF format is not shown. We have checked the authorization; we saw the execution needs an authorization to a specific printer. We grant the user with all authorization because we are testing on QA environment, but the invoice in PDF format still is no shown. We like to know how can we trace this execution?. Where do we have to look in order to check the invoice in PDF format is available to the mobile app? Also the application throws an error message (time out) several minutes after the call is made.
When we push the button… nothing happens (following image)
We'll wait for your kind answer
Regards,
MC