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Issue with Service Manager 4.2 - Survey steplet The values cannot be analyzed

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Dear All,

 

I am working on Service Manager 4.2 . This issue is related to Survey functionality.

 

I have done an enhancement so that the checklist can be filled before the Service Order start transaction and saves in the Main object as a temporary storage.

 

While confirmation is done this data will be passed along with the confirmation object.

 

When we transmit it gives the below error. Although when we retransmit it goes and data is saved in the CRM system properly.

 

Check List .jpg

 

 

 

Any idea why this error is coming, Also we have encountered this only 2 - 3 times but we want to know the reason for this.

 

Anyone has any idea or suggestions, please share.

 

Thanks and Regards

Neha Mahanty


Renew WP Afaria custom Client

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Hello Guys,

 

My Symantec code signing certificate will be expire in 20 days, my question is now, what should I do after the renew?

Do I really need to rebuild the complete App and deploy it again to the devices? Do the users have to uninstall the App first or will the App be replaced?

Does somebody have experience with this and can help me please.

 

Thanks and best regards

Michael

Update App automatically via Afaria

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Hi

 

We've developed a native android app and deploy and install it via Afaria.

 

With each new release/updated version of the app our users need to tap refresh on the Afaria client and then click update to get the new build.

 

Is there an automatic way of installing any new release of our app without the user having to tap on update in the client?

 

Regards

 

Riaz

Unexpected disconnection from server (11) after updating ctPart in Agentry editor

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Hello All,

 

I am facing error Unexpected disconnection from server (11) after adding new index with field PartDesc.

 

Following is the screenshot for the error:

 

error.png

 

I am using:

 

Application - SAP Work Manager 6.2

Platform - SMP 3.0.10.0

Editor - Eclipse SDK 4.2.2 (Juno)

 

Please assist.

 

Regards,

Abhilasha Gupta

Unexpected disconnection from server (11) after updating ctPart in agentry editor

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Hello All,

 

I am facing error Unexpected disconnection from server (11) after adding new index with field PartDesc.

 

Following is the screenshot for the error:

error.png

I am using:

 

Application - SAP Work Manager 6.2

Platform - SMP 3.0.10.0

Editor - Eclipse SDK 4.2.2 (Juno)

 

Please assist.

 

Regards,

Abhilasha Gupta

SAPUI5:Unable to get oData model to work

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Hi ,

 

I am trying to get the data from oDataModel before it gets bound to the list  , in the view  .I have tried to set my model in the attach request completed delegate method.

 

appC.oModel.attachRequestCompleted(function(evt){

                              alert("Request Completed" + "--");

                        var name = sap.ui.getCore().getModel().getData();

                                    console.log(name);

                                   });

 

I am invoking the REST service using oData Model constructor:

 

appC.oModel = new sap.ui.model.odata.ODataModel(sServiceUrl1,false, "usr", "pwd" , mHeaders);

 

 

I am expecting  variable name should have , the data of the collection , but I am always getting null.

 

Regards

Nidhideep Bhandari

IPH3011: iOS[12024] The manifest for the app

Fiori - 2 column layout

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Can I make a two column layout in fiori:

 

label field label field

 

As I see, FormElement has one label.. and a next one starts a new line.. or am I wrong?


Managing SAP Password change functionality in Work Manager.

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Dear Experts,

 

As a Work Manager consultant, It's very difficult for me to ask the end users to change their password in SAP and re-login to Agentry Client after resetting the client.

Currently SAP PERSONAS is in place for the field users to change their password in  SAP but still they have to reset their client after each password change, which is very difficult for field users and also some times they lose their changes(work) if password gets expired(as per security policy password get expired after 90 days) before Transmit.

 

I see, one password change button in the latest Agentry client(SMP-3.0 SP07/08/09) but It does not work for me.

Could anybody please help me, If already have explored or knows about the functionality?

 

We use SAP Work Manager-6.2 with SMP-3.0 SP05 server  and WPF Agentry client-70.9.0.0.

 

Help would be much appreciated!!

 

 

Thanks,

Sudhir.

Urgent help - SSL certificate Renew

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Hi Experts,

 

I am supporting on Work manager 6.0 for notification create mobile app with iphone as device.

 

Now we are getting SSL certificate expiration mails and it needs to renewed.

 

I need to know the procedure and the teams(basis/network/etc.,) to be involved to get the SSL renewed.

 

Please help.

 

Thanks in advance.

Creating custom control

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Hello guys,

 

Please help me out. I have a task to create custom controller, extended from sap.ui.core.Control

is should have 2 buttons and ComboBox.

 

So I create instances of Buttons and Combobox on Init method.

BUT!!!

 

Combo has its on aggregation: sap.ui.core.Item(!). So how how can I do so, considering that i do FIORI-style: my VIEWs are in XML.

 

So my views will look like:

<my: demo  items="{/data}" />

 

So this controller should take this data and pass it to its Aggregation ComboBOX? how it is possible?

metadata: {            properties: {            },            aggregations: {                _leftBtn :{type: "sap.m.Button", multiple: false, visibility: "public"},                _rightBtn :{type: "sap.m.Button", multiple: false, visibility: "public"},                _comboBox :{type: "sap.m.ComboBox", multiple: false, visibility: "public"}            },        },        init: function(){                this.setAggregation("_leftBtn", new sap.m.Button({                    icon: "sap-icon://navigation-left-arrow",                    press: this._leftPress                }));                this.setAggregation("_rightBtn", new sap.m.Button({                    icon: "sap-icon://navigation-right-arrow",                    press: this._rightPress                }));                var itemList = new sap.ui.core.ListItem({                    text: "{/raz}"                });
it                var oComboBox = new sap.m.ComboBox({                    model: sap.ui.model.json.JSONModel,                    items : {path: '/', template: itemList}                })                this.setAggregation("_comboBox", oComboBox);        },
var oComboBox = new sap.m.ComboBox({                    model: sap.ui.model.json.JSONModel,                    items : {path: '/', template: itemList}                })                this.setAggregation("_comboBox", oComboBox);

Something like this?

Custom Control

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Hello

 

Quick questions:

1. so for example we create custom control: when in metadata we write aggregations and its types. Why do we do it for? Whay do we need to do so?

2. in init function of custom control we need to instanciate(create instances of of the aggregations) to let it be created and visible? Or we can create them in xml view?

 

thank you

Cardinaly in Aggregation

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Hello guys

 

Please help me out with Cardinaly 0...1 and 0..n

 

What is it? Like a LIST can have items. So it is relation one-to-many and it is 0...n cardinaly? but relation one-to one is 0...1 cardinalty?

Why it is even matter? and why it is even important?

thank you

SMP 3.0 startup writes files to "work" folder

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Dear Community,

 

We have noticed some undesired behaviour on the SMP 3.0 server where we have multiple Agentry apps deployed.

 

Every time the SMP server is started it writes a number of files (mostly noticed are .dll and .jar files) into sub-folders of the folder ..\SAP\MobilePlatform3\Server\work, and it does this every time for all deployed Agentry apps.

 

In this particular case this has built up to almost 30GB of diskspace on the Development server, and only became apparent when the upgrade from SP05 to SP10 failed as it ran out of disk space.

 

We resorted to deleting all these files and sub-folders for all Agentry apps that are deployed or were deployed at any point in time. However, the upgrade forced SMP to restart twice, so already again a number of files have been written into this folder.


2016-07-07_16-20-11.png

 

1. What is the purpose of copying these files to this "work" folder on every startup?

2. How can we prevent this going forward?

 

Best regards,
Edwin

Open UI Custom Control not working

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I've got the SampleControls.dll and I have them defined in the agetnry app field (external field section) and still they don't seem to act or have the colors defined in the xaml doc or cs classes.

 

What did I miss?


SAPWM6.1 : WorkOrderPostSteplet - Updating Could not be Completed

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Hi Experts,

 

We are working on SAP Work Manager 6.1 SAP SMP 3.0 SP09 environment. we are getting the following error:

 

com.syclo.agentry.BusinessLogicException: WorkOrderPostSteplet - Updating could not be completed

 

^AFF989622845E80102B6E515F243DC1C3E8AB939B7642DF9B4^pimgpsh_fullsize_distr.png

 

This error is triggering when user creating the work order from notification section.But, the work order is successfully creating in backend even this error is triggering in agentry client. But LOCAL_XXX order is also not clearing from agentry client.

 

Can any one assist me on this?

 

Thanks..

 

Ravi

Agentry SMP and BigIP (F5)

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We are quickly approaching our production and deploy and are struggling to get traffic routed through BigIP to our SMP server. 

 

The BigIP is not doing any validation of the certificate from the qa server, so that is not a problem

 

After BigIP opens the TCP connection to the SMP server on port 8081, they exchange several packets, like a typical SSL negotiation.  But then the SMP server closes the connection before an HTTP request can be sent.  It seems SMP is not allowing the connection for some unknown reason.



Can anyone suggest what to check next? 

How to disable/skip a complex table in Angel Sync (initial sync)

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Hi Guys,

 

I'm currently trying to figure out how to disable a complex table we would like to skip during initial sync for our Service Manager.

 

We are currently hosting our Service manager in SMP 3.0.

 

Here is what I did:


In Configpanel -> CTProductHierarchy


1.     Enable_table = -1

        Table_refresh = 168

        Table_check = 168

        Active flag = unchecked


2.     Enable_table = 0

        Table_refresh = -1

        Table_check = -1

        Active flag = unchecked


With both parameter settings we tried restarting the SMP 3.0 services thinking that It's not picking up the changes readily.


Both to no avail and still downloading the complex table during initial sync.


What I'm thinking next is to disbale the BAPI wrapper for the CTProductHierarchy.


What am I missing here guys?


Thanks,

Kurt

Agentry crashes on integration with ESRI GIS

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Hello Experts,

 

We are trying to integrate ESRI GIS with SAP Work Manager. on IOS We have followed all the steps mentioned in various blogs and are able to see the map and assets on Windows platform however, when we try to check on Ipad by navigating to location tab; the app simply crashes.

 

Would greatly appreciate help on this.

 

Thanks,

Alok.

SAP fiori : Session Timeout and xhr-Logon iframe

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Hi  All,

 

We have implemented the SAML implementation for sap fiori. We are facing an issue when the session timeout. When the session timed out we are receiving an iframe (background is still fiori launchpad). 

How can we suppress the iframe.

 

Please provide valid inputs. attached the screenshot.

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